From the first call to the final clean. Here is exactly what happens and how long it takes.
No obligation at any point before you sign a quote.
Most people are not worried about whether their renovation will look good. They are worried about being stuck in a job that drags on with no end date, a price that keeps moving, and nobody answering the phone.
That is what this page is about. Here is every stage, what you pay and when, and what we do if something unexpected turns up.
If anything here is unclear, ask us. We would rather answer it before you commit than after.
Call us or request a call back. We ask for your name and your mobile. That is all.
If you want to send photos of the space, even better. It gives us a much clearer idea before we speak.
We ask what you are thinking, what you want to spend and when you want it done. You ask us whatever you like.
By the end of this call you will have a rough idea of cost and whether we are a fit. If we are not the right people for your job we will tell you on this call rather than waste your time.
This is where a real number comes from. We look at the space, check what is behind the walls where we can, look at access and take measurements.
There is no charge and no obligation. You are not committed to anything by having us visit.
An itemised quote. What is included, what is not, and the total. Not one number on one line.
Take your time with it. Compare it with others. Ask us about anything on it. A quote you do not understand is not much use to you.
Once you accept the quote we lock in dates and order materials. Some things have lead times. Cabinetry and stone in particular.
We tell you the start date and the expected finish date before any money changes hands beyond the deposit.
Same team throughout. You know who is coming and when.
You get an update as each stage finishes. If anything changes you hear it from us the day it happens, not at the end.
We clean up properly and walk through it with you. Anything not right gets fixed.
You get your certificates and paperwork including waterproofing where it applies.
Time on site for the jobs we do most. Quoting, ordering and lead times happen before we start.
The build is only part of it. Quoting, ordering and lead times happen before we start on site. For kitchens especially, cabinetry and stone can take longer to arrive than the installation takes to complete.
Changes to the scope once we have started, materials that arrive damaged or late, and things nobody could see until a wall came off. We plan for the third one and we tell you straight away when it happens.
You pay in stages as work is completed. Not all up front.
Secures your dates and lets us order materials.
As the work is completed.
After you have walked through it and you are happy.
You never pay for work that has not been done.
Older Melbourne homes hide things. Rot behind a shower wall. Old pipework that has to be replaced. Floors that are not level. It is not unusual and it is not anyone’s fault.
Here is what we do when it happens.
We stop.
We show you what we have found.
We tell you what it costs to fix and what your options are.
You decide. Only then do we carry on.
Nothing is ever added to your bill without you approving it first. That is the whole rule.
Useful whether you hire us or not.
One number on one line gives you nothing to compare or hold anyone to.
Get the answer before you sign, not after.
Ask whether it is their team or subcontractors, and whether the same people stay on the job.
Be careful of anyone asking for a large amount up front.
For bathrooms this matters. It is the part you cannot see once it is finished.
In writing.
Ask us all of these. We would rather you did.
Two minutes and no obligation. Tell us what you are thinking and we will give you a straight answer on cost and timing.
Your name and mobile. That’s it. Two fields.
